Shipping policy
9. PROVIDING THE PRODUCTS
9.1 Delivery costs. The costs of delivery will be as displayed to you on our website.9.2 Delivery times. During the order process we will let you know and estimated delivery date, we will also tell you during the order process when and how you can end the contract.
9.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the
delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery provider will leave a note of where the products have been left safely or with a neighbour. Due to the nature of the products they cannot be delivered a different day.
9.6 When you become responsible for the goods. The products will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
9.7 When you own goods. You own the products once we have received payment in full.
9.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your address and contact details. If so, this will have been stated in the
description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end
the contract (and clause 12.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them
if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
9.9 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you (see clause 8).
9.10 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product, we will adjust the price
so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 4 weeks and we will refund any sums
you have paid in advance for the product in respect of the period after you end the contract.
9.11 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 14.4) and you still do not make payment within 5 days of us reminding you that payment is due, we may
suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 14.6). We will
not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 14.5).